Services
Apps for the people you serve
A simple way for the people you serve to stay in touch, keep their information current and see their own progress, so staff spend less time chasing updates.
The Problem
The people you serve reach you through phone calls, paper forms and drop-ins. Appointments get missed, contact details go stale, and follow-up for outcome reporting means staff tracking people down months later.
The Build
A web or mobile app built around what the people you serve actually need to do: check in, confirm appointments, update their contact details, complete intake or follow-up surveys, and hear from staff.
What they enter flows straight into your case management system, so follow-up data arrives on its own and outcome reports draw on answers people gave directly. Volunteers and partner agencies can get their own views too, for referrals, schedules and updates.
The Approach
It starts with the people who will use it: conversations with the people you serve and frontline staff about how they stay in touch today, what phones and data plans they rely on, and where people fall out of contact.
The app is built for an older phone and limited data, written in plain language, and handles privacy from the start, because it holds information about people who often have good reason to guard it.
How an engagement runs
Discovery through deployment, by the same person the whole way.
Discovery
Understand your business and the actual problem, not just the fix that was initially requested.
Requirements
Get specific about what the solution has to do.
Design
Map the interface and experience before a line of code gets written.
Review
We walk through the requirements and designs together so you can approve everything before anything gets built.
Build
Development, start to finish, by the same person who scoped it.
QA
Extensive testing against the requirements, not just whether it runs.
Deployment
Shipped and live.
Other services
Funder and outcome reporting
One outcomes framework that answers every funder, with reports that build themselves.
Learn moreIntegrated systems
Your case management, CRM and accounting tools sharing data instead of being re-keyed by staff.
Learn moreWorkflow automation
A process still held together by spreadsheets, email, and manual handoffs. Automated end to end.
Learn moreRequirements & discovery
A business problem that hasn't been translated into something buildable yet. Scoped and specified before a line of code gets written.
Learn more